1. What is your return policy?
We offer a 30-day return policy on most unused, unopened items. For full details, please refer to our Return & Exchange Policy. Please note, certain products such as opened skincare and makeup are non-returnable for hygiene reasons.
2. How do I return an item?
To return an item, please contact us at nickel@aesbeautys.shop or call us at 701-405-8848. You’ll receive return instructions, and we’ll guide you through the process.
3. How do I exchange an item?
If you’d like to exchange an item for a different product, please follow our return process and place a new order for the item you want. We’ll assist with the return of the original product.
4. Do you ship internationally?
At the moment, we only ship within the United States. We’re working on expanding our shipping options in the future.
5. How long does shipping take?
Orders are typically processed and shipped within 1-2 business days. Delivery times vary by location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Please note that shipping times may vary depending on factors like weather conditions and carrier delays.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also track your order directly on our website by logging into your account.
7. What should I do if I received a damaged or incorrect item?
If your item is damaged or incorrect, please contact us within 7 days of receiving your order at nickel@aesbeautys.shop or 701-405-8848. We will assist with a replacement or refund.
8. Do you offer gift cards?
Yes, we offer gift cards for various amounts. You can find more details and purchase them directly on our website.
9. What forms of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for added convenience.
10. How do I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team at:
- Email: nickel@aesbeautys.shop
- Phone: 701-405-8848
11. Do you offer discounts or promotions?
Yes, we offer occasional promotions and discounts. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
12. How do I care for my beauty products?
Please follow the usage instructions provided on the product packaging for best results. For skincare, make sure to store items in a cool, dry place, away from direct sunlight, and always check expiration dates.
13. Can I modify or cancel my order?
Orders are processed quickly, so please contact us as soon as possible if you need to modify or cancel an order. We cannot guarantee changes once an order has been processed or shipped.